Leasing Administrator, Housing and Leasing

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Harvard University Housing & Real Estate (HUHRE)

Harvard University Housing & Real Estate (HUHRE) is a department within Harvard Campus Services, a multi-department organization within Harvard’s Central Administration.  HUHRE supports the University’s educational and research efforts by offering Harvard affiliates a wide array of housing and real estate services in University-owned properties which are conveniently located, competitively priced, and professionally managed to residents and tenants alike. HUHRE serves as the asset manager for Harvard’s portfolio of commercial spaces and centrally stewarded institutional assets, overseeing the leasing and operations of University-owned institutional space for Harvard affiliates and commercial spaces for rent by private retail tenants within the Cambridge, and Greater Boston area.

HUHRE manages a broad range of initiatives and assets to help support the Harvard community. These include, but are not limited to: 

• Leasing, managing, and renewing Harvard-owned housing as well as Harvard offices/institutional spaces, and commercial real estate portfolios
• Leading community engagement and programming opportunities
• Managing relationships with external partners and vendors
• Working within the larger University community to develop and coordinate University-wide policies and strategies
•  Supporting new University housing and real estate development projects across the Cambridge and Greater Boston area

Harvard University Housing & Real Estate and Harvard Campus Services are committed to cultivating an organization that is diverse, equitable, and inclusive.

The Leasing Administrator for Housing and Leasing is the primary contact for housing and leasing information to Harvard University affiliates. These efforts will enhance HUH’s ability to meet the University’s goal to support vibrant campus neighborhoods, strong financial stewardship, cutting-edge sustainability measures, and flexibility to meet future university needs. The Leasing Administrator reports to the Assistant Director of Housing and Leasing Services for Harvard University Housing. 

Job-Specific Responsibilities:

Administrative Support

• Responding timely and accurately to customer and resident inquiries regarding housing and leasing information by telephone, email and in-person.
• Follow-up and daily conflict resolution with applicants and residents as necessary via email, phone, and walk-in communication. 
• Review, follow-up if necessary, verify, and process HUH resident sublet requests.
• Approve sublet postings on HUH off campus housing website. Investigate websites to ensure HUH sublet postings are in accordance with policy and tracks unauthorized advertisements.
• Log, copy, and file leases received by applicants.
• Archive lease documents as needed.
• Assist Leasing Coordinators and Application and Leasing Coordinator during high work volume periods.
• Participate in projects and train new employee/s or colleagues.
• Assist in reviewing and revising Harvard University Housing Policies & Procedures.
• Participate in Harvard University School’s admit days and open houses to promote Harvard University Housing.
• Participate in committee and subgroup cross collaboration meetings.

Systems Support 

• Process and manage tenant accounts in Yardi leasing database.
• Process leasing related documents: Yardi (Voyager, Café, SiteManager), DocuSign, etc.

Other Support

• Completes special projects as assigned.
• Performs related duties as required.

Basic Qualifications:

• Must demonstrate strong communication (phone, written, in-person) and interpersonal skills, and the ability to work effectively in a fast-paced, customer-focused operations environment with multiple projects and priorities.
• Must be able to multi-task and perform duties with a high degree of speed, accuracy, and attention to detail. 
• Must be proficient in writing business correspondence and have strong computer skills. 
• Must have a demonstrated ability to work collaboratively in a team environment with multiple staff members.
• Must be able to handle complex and confidential materials and information.
• Customer service orientation, a bias for action, a high level of integrity, sensitivity to various interests, diplomacy, advocacy, self-confidence, and resourcefulness are all desired competencies.

Additional Qualifications and Skills:

• A college degree strongly preferred, or an equivalent of education plus relevant experience.
• Minimum three to five years preferred of real estate or related experience; knowledge of higher education housing a plus.

Standard Hours/Schedule: 35 hours per week

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Education, Criminal, CORI, Employment, References

Other Information:

• Emergency Status Designation: Essential Personnel
• Job Function: General Administration 
• Location: USA – MA – Cambridge
• Time Status: Full-Time | 35 hours
• Salary Grade: 053
• FLSA Status: Overtime Eligible

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 053. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.