Workstation Operator B

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Position Summary:

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.  

The Operations Center Workstation Operator B is responsible for assisting in the successful operation of the customer service-based University Operations Center, an integrated systems monitoring, dispatch, and operations control center.  The Operations Center is staffed 24 hours per day and initiates response through knowledge and monitoring of critical building systems providing prompt dispatch of responders, notification to key contacts, and communication of response activities to the Harvard community.  It is a UL listed proprietary station for receipt and dispatch of fire alarms covering approximately 400 buildings on campus and handles over 130,000 facilities related phone calls per year.  

The Operations Center Workstation Operator B is responsible for operating all network and communication systems including but not limited to, energy and building management systems, fire alarm system, security management system, and work order management system under the guidance and direction of the shift supervisor.

Job-Specific Responsibilities:

• Operates the Harvard University telephone system answering telephone calls in a professional and courteous manner, and performs various system functions, including, but not limited to call forwarding, call transferring, and call conferencing.
• Operates the Maximo Work Order Management System by entering accurate data for all incoming events as they occur, utilizing the features of the system to review open calls, assign responders, query for data and generate reports.
• Operates the Campus Fire Alarm Monitoring System, wireless, ISO and dialer accounts, by processing signals, such as fire alarms, supervisory alarms, trouble alarms and carbon monoxide alarms. Placing properties in and out of test mode in conjunction with Fire Safety Services.  
• Access and utilize the C-Cure security management system as well as the Campus Services Paging Web Site for notifications to both pager and phone carriers previously populated into the system.
• Operates the two-way radio communications system utilizing the Avtec base station.
• Operates various Energy and Building Management Systems, including but not limited to, Siemens Desigo application and Schneider Ecostruxure application. Responds to all system alarms, failures, troubles, etc. in an appropriate fashion.  
• Utilizes FINS, (Facilities Incident Notification System) to affect emergency and routine response, including referencing general and building protocols, external and internal contacts. Search for vendors, contacts and other pertinent information located in the system.
• Performs supporting functions during emergency situations.
• Follows and adheres to set Operations Center processes and protocols.
• Other related duties as assigned.

Working Conditions:

• Emergency Status Designation: Critical Operations Personnel 

Basic Qualifications:

• High School graduate or equivalent. 
• Three (3) to five (5) years of working experience in a multi-trade environment, automated building controls, or maintenance-oriented operations center dispatch preferred.  

Additional Qualifications:

• Technical or vocational education beyond High School desirable. 
• Excellent customer service and communications skills, both verbal and written.  
• Must be able to effectively communicate and interact with peers and customers. 
• Demonstrated ability to exercise sound judgment in routine and critical situations.  
• Ability to function effectively during periods of high stress.  
• Ability to multi-task throughout long periods of time. 
• Understanding the University key customers and chain of command. Basic understanding of building and utility mechanical and operations.  
• Demonstrated ability to follow directions well.  
• Ability to function well in a team environment.  
• Demonstrated ability to function within a shift-work environment.  
• Required to wear a clean, neat uniform and maintain a professional image at all times.  
• Be respectful of customers, peers and management. 
• Required to cover open shifts due to peer vacation, sick time, etc. as determined by management. 
• A current address and telephone number must be provided as a condition of employment.

Technology Skills Required:

• Strong computer skills and network-based applications.  
• Demonstrated ability to operate the aforementioned systems, all of which reside on Operations Center Workstations.

Standard Hours/Schedule:

• 40 hours per week
• Sunday:               7:00 am - 3:00 pm
• Monday:              3:00 pm - 11:00 pm
• Tuesday:             Off
• Wednesday:        Off
• Thursday:            11:00 pm (Wed) - 7:00 am (Thu)
• Friday:                 11:00 pm (Thu) - 7:00 am (Fri)
• Saturday:             7:00 am - 3:00 pm

Compensation Range/Rate (including Shift Differential if applicable):

• $42.19/hour
• Plus, a $2.25/hour shift differential

Visa Sponsorship Information:

• Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening:

• Identity
• Criminal
• Drug Test
• CORI
• Employment

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 000. Corresponding salary information can be found in the job description above.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.