Senior Manager for Program Delivery

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The Senior Manager for Program Delivery will manage a portfolio of in-person and virtual executive education programs for the Program on Negotiation (PON).  The Senior Manager provides logistical oversight and management of executive education sessions to ensure high-quality courses and programmatic offerings. In this role the Senior Manager for Program Delivery directs staff (both internal and external), makes strategic decisions that effect and impact the success of the program and ensure a seamless participant experience. The Senior Manger establishes and manages expectations with faculty, participants and vendors, serving as a point person between all constituents.  

As a Senior Manager for Program Delivery, you will: 

• Serve as manager and main point of contact of both in-person and virtual programs and responsible for including but not limited to: developing and maintaining strong working relationships with faculty, staff, and external clients, negotiating vendor contracts, scheduling, training and supervising temporary event staff; ensuring smooth functioning of event, etc. 
• Facilitate and support faculty on programmatic development, administration, and customization.
• Design and develop program communications and evaluations.
• Develop and maintain standard operating procedures, reports, documentation, and processes; identify best practices and areas for improvement and develop solutions. Respect budgetary guidance for programming as identified by Program on Negotiation (PON) management team.  
• Manage 1-2 PON staff members, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment.  
• Performs other duties as assigned.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills

We are looking for people who have: 

• Ability to manage multiple programs, projects, tasks and responsibilities simultaneously, and working successfully in a fast-paced environment 
• Discretion, good judgment and resourcefulness  
• Effective interpersonal and communication skills (written and verbal) 
• Project management skills  
• Ability to work collaboratively; lead, influence, motivate and coordinate teams  
• Positive attitude 
• Exposure to online/hybrid learning models  
• Experience in MS-Office, particularly Excel and PowerPoint, Canvas, Cvent event management, a plus

Appointment End Date: This is a term appointment currently expected to extend to June 30, 2027 with potential for renewal, subject to departmental funding and need. 

Standard Hours/Schedule: Full-time.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Education

Other Information:

All offers are made by HLS Human Resources.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.