Salesforce/Marketing Cloud Administrator

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.  We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise.  HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.  If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you! 

More About HUIT:

Our Mission: huit.harvard.edu/about

We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.

HUIT’s core values are: 

• Human-centered 
• University-focused
• Innovation-driven
• Team-oriented

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Reporting to the Service Owner, CRM Consulting Services, the Salesforce Marketing Cloud Administrator will be the primary point of contact for a new Marketing Cloud Engagement implementation, tied to a multitenant Salesforce Sales Cloud for academic administration. The position will support the marketing and communication needs of a variety of departments and offices as they communicate with their students, faculty, and other internal and external constituents. This includes creating and maintaining data extensions to define constituent lists, creating and managing email templates, assisting with sends, conducting trainings and producing documentation, and managing data integrity and compliance. Knowledge of a wide range of Marketing Cloud areas including Email Studio, Automation Studio, Content Builder, Contact Builder, and Journey Builder—and more importantly, when to use which—will be crucial.

The Salesforce Marketing Cloud Administrator will be a customer-facing role, frequently working with individual users as well as participating in governance activities to scope and prioritize the ongoing marketing communication needs of University customers. As such this position requires the ability to explain technical options to a non-technical audience, to work regularly in a collaborative manner, and to independently analyze and solve problems, escalating issues when appropriate.

The Salesforce Marketing Cloud Administrator will join a growing CRM Services team that supports a variety of different Salesforce needs, offering numerous possibilities for professional development. They will also be joining a large and diverse Salesforce community at Harvard with many opportunities for learning, including an internal user group. Harvard University IT is committed to professional development and offers formal and informal trainings and learning opportunities on a regular basis.

• Provide day-to-day customer support (including assistance with email templates, queries, system configuration, routine maintenance, and troubleshooting) for a multi-tenant Marketing Cloud Engagement implementation.
• Create and;
  • maintain email templates using AMPscript, SSJS, Content Blocks, HTML, and CSS.
  • support numerous data extensions, SQL-based automations, and Journeys.
• Support and maintain integrations with Salesforce Sales Cloud and other systems.
• Manage;
  • the overall data integrity of subscriber data in the platform.
  • a custom subscription and preference center.
• Establish and implement best practices with regards to system maintenance, configuration, development, testing, etc.
• Monitor product releases to identify key changes and ensure backward compatibility.
• Train users and compile documentation.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills:

• Bachelor's Degree with a technology-related focus preferred.
• 2+ years of experience in a technical role preferred. 
• Familiarity with Harvard University or Higher Education is a plus.
• Experience with;
  • marketing communications for a major brand highly desirable.
  • Salesforce reports and campaigns desired but not required; experience with Education Cloud and/or Data Cloud likewise. Knowledge of email testing tools such as Litmus and Email on Acid a plus.
  • iterative, agile software development methodology and tools such as Jira is likewise a plus.
• Demonstrated ability to work both individually and as a team member in a collaborative environment to achieve agreed-upon objectives.
• Proven ability to handle sensitive data with discretion and manage multiple tasks simultaneously.
• Ability to work in a dynamic and changing environment.

Certificates and Licenses:

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Appointment End Date:

• This is a fully benefited, full-time Harvard University position that has been funded through 1/29/27. There is the possibility of renewal, contingent upon your work performance meeting the needs of the department and the continued availability of funding designed to support the position.

Standard Hours/Schedule: Monday-Friday

This position can be fully remote or hybrid.

• Travel to the campus may be required for important project events with advance notice.
• Harvard employees must live and work from one of the following states; California, Connecticut, Georgia, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont, Virginia, or Washington.
• Relocation assistance is not available.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening: Identity

Other Information:

• Please provide a cover letter and resume as one document with your application.
• This position has a 180-day orientation and review period.

#LI-BT1

Work Format Details

This position has been determined by school or unit leaders that the duties and responsibilities can effectively be performed fully remotely at a non-Harvard location. Employees in fully remote positions must work all scheduled hours in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. At the discretion of the department, fully remote employees may occasionally be required on site at a Harvard location. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.